REFUND POLICY

Last Updated: May 2026

1. Refund Eligibility

Customers may request a refund within ten (10) hours of purchase.

Refund requests submitted after ten (10) hours are not eligible for a monetary refund.

2. Product Exchanges

If you are dissatisfied with your purchase, you may request to exchange it for another available product of equal value.

Price differences may require additional payment.

3. Non-Refundable Situations

Refunds will not be issued for:

• User error
• Failure to read product descriptions
• Account bans
• Shadow bans
• Temporary bans
• Permanent bans
• Game enforcement actions
• VPN or proxy violations
• Buyer remorse after the refund period
• Abuse of the refund system

4. Alternative Account Add-On

Certain products may offer an optional replacement account add-on.

Where available and purchased, replacement accounts may be provided in accordance with the specific product description.

Availability is not guaranteed indefinitely.

5. Chargebacks

Initiating a chargeback after receiving a product or service may result in:

• Account suspension
• Service termination
• Permanent refusal of future service

6. Final Decisions

All refund, exchange, and support decisions are made at the sole discretion of Procod staff.

By purchasing from Procod, you acknowledge and agree to this Refund Policy.